Senior Troubleshooting Specialist

As a Senior Troubleshooting Specialist at SYNAXIOM, you will be the go-to expert for resolving the most complex and critical technical issues within the NIVOMAX platform. This role involves diagnosing intricate software problems, guiding internal teams through troubleshooting processes, and ensuring that our products meet the highest standards of reliability. You will work closely with development, support, and QA teams to identify root causes, implement solutions, and prevent recurring issues. This position is ideal for a highly experienced professional who thrives on solving challenging problems and making a direct impact on product quality and customer satisfaction.

Responsibilities:

  • Lead the troubleshooting of complex software issues within the NIVOMAX platform, providing expert-level diagnosis and resolution.
  • Collaborate with development, QA, and support teams to identify root causes and implement effective solutions.
  • Estimate effort required for troubleshooting tasks, managing priorities and resources to meet deadlines.
  • Develop and document best practices for troubleshooting, sharing knowledge across the team and organization.
  • Guide and mentor intermediate troubleshooting specialists, providing training and insights to enhance their problem-solving skills.
  • Communicate effectively with stakeholders, providing clear updates on issue status, impact, and resolution strategies.
  • Participate in post-incident reviews to analyze problems, identify process improvements, and enhance system reliability.
  • Continuously research and stay updated on new tools, techniques, and methodologies to improve troubleshooting processes.

Qualifications:

  • Experience: Minimum of 5-7 years in a technical troubleshooting or problem-solving role, with experience supporting enterprise software.
  • Technical Skills:
    • Strong understanding of software architecture, systems integration, and common failure points.
    • Proficiency in diagnosing issues related to software configuration, performance, databases, and APIs.
    • Familiarity with debugging tools, logs analysis, and troubleshooting techniques in complex environments.
    • Experience with enterprise software, cloud services, and infrastructure components.
  • Soft Skills:
    • Exceptional problem-solving skills with the ability to think analytically and critically.
    • Proven ability to estimate effort accurately and manage multiple high-priority issues effectively.
    • Strong communication skills, capable of explaining technical issues clearly to both technical and non-technical audiences.
    • Leadership abilities with a proactive approach to mentoring and guiding team members.

Soft Skills We Value

  • Excellent Communication: Clear verbal and written communication skills to effectively collaborate across global teams.
  • Problem-Solving: Ability to analyze complex issues and develop innovative solutions.
  • Adaptability: Open to learning and embracing new technologies, methodologies, and ways of working.
  • Teamwork: A collaborative spirit that contributes to a positive and productive team environment.
  • Time Management: Efficient in managing workload and meeting project deadlines.
  • Attention to Detail: Focused on quality, ensuring high standards are met in every aspect of the work.
  • Initiative: Proactive in identifying areas for improvement and suggesting solutions.
  • Cultural Sensitivity: Ability to work effectively in a diverse, global team.

 

Why Join the NIVOMAX Team?

  • Innovative Projects: Be a part of the next generation of NIVOMAX applications, integrating cutting-edge AI/ML technologies to transform the industry.
  • Collaborative Environment: Work with a team that values creativity, mutual support, and a shared vision of pushing technological boundaries.
  • Professional Growth: Access opportunities for mentorship, continuous learning, and career progression within a forward-thinking company.
  • Competitive Compensation: Enjoy attractive contract terms with performance-based incentives, including eligibility for bonuses for high-achieving contributors, all while benefiting from the flexibility to work from anywhere.
  • Impactful Work: Contribute to a platform used by industry leaders, making a tangible difference in the aviation and technical documentation fields.

We are looking for team members who are not only technically proficient but also excel in estimating effort, meeting deadlines, and communicating effectively within a collaborative environment. Your ability to assess tasks realistically, manage your time efficiently, and engage in open communication is essential to our team’s success.